HOW CAN I RETURN AN ITEM?

You can return your item by requesting to do through the ¨RETURNS¨ section in your account or,if you are not a registered customer ,by clicking on the link at the bottom of the page of your Delivery confirmation email.

You will receive an email with a return label, put into a bag the items and the receipt. Then, stick the label on the package.

You can leave your package in a UPS drop-off location or you can arrange a pick-up with the courier through the following email [email protected]

The return fee is $5.95 per package returned and will be deducted from your refund.

Items purchased from ARTKA are eligible for a full refund if returned within days of purchase. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.

For hygiene reasons, tights, socks, earrings, headbands and other hair accessories (hairpins, elastics, scrunchies…) may not be returned or exchanged.

HOW WILL I RECEIVE THE REFUND AMOUNT?

Once the refund is approved, you will receive the amount via the same payment method used to make your purchase.

WHEN WILL I RECEIVE THE REFUND AMOUNT?

Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

WHAT CAN I DO IF THE REFUND AMOUNT IS INCORRECT?

Contact our customer service department and we will solve the problem as quickly as possible.

HOW CAN I BE SURE MY ORDER HAS BEEN PLACED CORRECTLY?

Once the checkout process is completed, you will receive a confirmation email. If you do not receive it, contact our customer service department.

CAN I CANCEL AN ITEM IN MY ORDER?

As long as you have not completed the entire checkout process, you can delete any item you wish from the shopping basket. Otherwise, you should cancel your order.

CAN I CANCEL MY ORDER?

ARTKA reserves the right to refuse returns communicated or sent after the specified period, or items that are not in the same condition as when they were received.

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PICTURE?

Yes. At artkafashion.com we make every possible effort to display the features of the items (color, textures…) as similar to reality as possible.

DO YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK”?

If an item is out of stock, we try to restock it as quickly as possible. Additionally, if you request so on the item page, we will send you an email when it is available, in the color and size you specify. If it is not possible to restock the item, we will remove it from the website.

ARE THE PRICES ON THE ONLINE STORE THE SAME AS THOSE AT MY REGULAR PHYSICAL ARTKA STORE?

Yes, but if there are any differences between the price on the website and the price tag, the correct price will always be the price shown on the sales receipt, not the one shown on the price tag.

WHAT IS INCLUDED IN THE PRICE?

Prices shown in the shopping basket include the cost of the garment. Once you reach the checkout, you will be able to see the sales taxes or local taxes and shipping costs if applicable.

HOW OFTEN DO YOU UPDATE THE WEBSITE WITH NEW ITEMS?

We add new items twice a week. To find these items quickly, we list them under “New”.

WHAT ITEMS ARE DISPLAYED IN THE LOOKBOOK?

With the Lookbook, we want to offer you more suggestions for combining some of the new items that are available.

AND IN THE COLLECTION SECTION?

The campaign items that we will have throughout the current season, with artistic photographs and top models.

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?

ARTKA only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.

AND IF I RECEIVE AN INCORRECT ITEM?

If by chance you receive an item that you did not order, contact our customer service department.

At ARTKA, information may accidentally appear with typographical errors, inaccuracies or omissions in the product description, price or availability. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.

WHICH PAYMENT METHODS CAN I USE TO MAKE MY PURCHASE?

THESE ARE THE PAYMENT OPTIONS ACCEPTED: Visa, Mastercard, American Express, Discover, DinnersClub, JCB, IN and PayPal. We do not accept cash, checks or phone orders.

FOR WHAT REASONS MIGHT MY CREDIT CARD BE REJECTED?

Your card could be rejected for any of the following reasons:

• The card could be expired. Check the expiration date to rule out this possibility.
• You may have reached your card’s limit. Check with your bank that the card has not exceeded its purchasing limit.

Make sure you have correctly entered all the card details.

If you are not able to complete the purchase after checking all the above, contact your bank to resolve the problem.

CAN I REQUEST TAX-FREE?

No. Tax Free is only applicable to products bought in-store that are taken by the individual.

IS PAYING WITH A BANK CARD AT ARTKAFASHION.COM SECURE?

Yes. The card information you provide is transmitted in encrypted form using the encryption protocol known as Secure Socket Layer (SSL) to protect your data. You can verify this by clicking on the padlock that appears in the address bar of your browser during the checkout process.
For credit card transactions, the security code number (CVV2) on the back of the card is required. You can only see it if you have physical access to the card, and it will not be saved on our website.
Additionally, we have anti-fraud systems to detect illegal or improper use of credit cards.
artkafashion.com reserves the right to contact you to request more information in the event of any problems with payment.

WHEN WILL I RECEIVE MY ORDER?

The delivery times depend on the type of delivery:

• Between 4 and 8 business days for standard delivery. Except Hawaii and Alaska where it may take up to 14 business days.

*Actual delivery times and costs are subject to change.

CAN THE DELIVERY ADDRESS BE DIFFERENT FROM THE BILLING ADDRESS?

Yes, during the payment process you may specify a delivery address other than the address used for registration.

CAN I CHECK THE STATUS OF MY ORDER?

We will notify you via email/sms text message of any changes to the status of your orders.

If you purchased your item as a guest and want to track your order, click here.

WHAT IF I’M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you may also contact the courier after receiving said note. After another failed attempt, your order will be canceled and we will refund the amount.

WHAT CAN I BUY AT ARTKAFASHION.COM?

The same as in our physical stores, on the website you can buy current and cutting-edge fashion with a wide range of denim clothing, evening wear and casual fashion, always the latest trends for men and women.
In addition to clothing, in the different sections you can find accessories and footwear that perfectly combine with each style. And besides shopping, you can have fun as part of the ARTKA community: our events, our music… our universe!!!!!

WHICH INTERNET BROWSERS SHOULD I USE TO CORRECTLY VIEW THE ARTKA WEBSITE?

The Bershka website is optimized to be viewed with Microsoft Internet Explorer 7 or later, Mozilla Firefox 3.5 or later, Google Chrome 6 or later and Safari 5 or later.

You can install the most recent versions of each browser:

• – Microsoft Internet Explorer
• – Mozilla Firefox
• – Google Chrome
• – Safari

IS SHOPPING AT ARTKA ONLINE SECURE?

Yes. You can shop calmly knowing that we make a great effort towards providing resources to guarantee the security of your purchases and your details.

WHERE CAN I VIEW MY SALES RECEIPT?

You will receive each receipt attached to the order email we will send from artkafashion.com . It will also be automatically saved in the ‘My Orders’ section of your personal account.

HOW DO I RETURN AN ITEM IF I DON’T HAVE A RECEIPT?

For in-store returns, you need only show the electronic ticket that you received with the Shipment Confirmation on the screen of your mobile phone, and the item that you want to return. You may also access the receipt through the web page or APP. Just enter “My Account” and then go to the “Orders” section.
For Drop Off returns, you’ll need to select the return option via your account, and package the items you wish to return. You won’t even need to print a receipt!

HOW CAN I EXCHANGE ITEMS WITHOUT A RECEIPT

The same as with returns, you need only show the electronic receipt attached to the Order Confirmation on the screen of your mobile phone, and the item that you wish to exchange. It’s that easy!